Find quick answers to common questions below. If you were unable to find an answer to your question, please contact us.

Account FAQs

Is an account required to place an order at Ganja.Deals?

In order to protect the integrity of Ganja.Deals and our customers, we require all customers to register an account before placing an order. As a Ganja.Deals Registered Customer, you’ll enjoy the following perks:
  • Earn 10 GanjaPoints for every dollar spent
  • Easily manage your order history, account information, and rewards from your account dashboard
  • Access exclusive offers on top brands, monthly giveaways
  • Enjoy great pricing on a wide selection of products
Follow the link below to Register Your Ganja.Deals Account today and unlock the benefits of shopping with us:

https://ganja.deals/register

Lost your password? No problem, easily reset your password by following the instructions here: Reset My Password

If you are still unable to gain access your account, please contact [email protected] and use “Account Recovery Request” as the subject line. In order to verify your identity, we may require billing and identification documents so please be prepared to help expedite the process so we can best assist you.

 In order to protect the integrity of Ganja.Deals and our customers, we do not allow customer to change their email address. If you no longer have access to your email, you will need to register a new account. Once you have done so, we can delete your previous account and transfer your account information once we have verified you are the actual account owner.

To submit an account transfer request, please email [email protected] with “Account Transfer Request” as the subject line and include the following information:

  • Brief description for the reason you are submitting an Account Transfer Request
  • The email address associated with your previous account
  • The email address associated with your new account

Once we receive your request, we will respond within 1 business week and will request additional verification documents to verify that you are the actual owner of the previous account.

You can easily review your total GanjaBucks earned, along with your GanjaBucks Account History and how to redeem your points for cash back on future orders within your Ganja.Deals Account Dashboard.

Once you have logged in to your account, navigate to the “GanjaBucks” item in your Account Dashboard.

If you are unable to locate the GanjaBucks menu item, you can access your GanjaBucks Dashboard by following this link: https://ganja.deals/account/points-and-rewards/

At Ganja.Deals, we respect your privacy and right to maintain ownership of your data. If you would like to submit an Account Data Deletion Request, please contact [email protected] with the subject line “Account Deletion Request”.

Once we have received your request, we will respond within 2 business weeks and provide details regarding our Account Deletion process.

Please note that once your Ganja.Deals Account has been deleted, you will no longer be able to access your account and our team will be unable to provide you with any data related to your account.

Order FAQs

What payment methods are accepted on Ganja.Deals?

At Ganja.Deals, we’re proud to offer our customers the convenience of placing orders with a wide range of secure payment methods.

Currently, we accept the following payment methods:

  • Cryptocurrency including BTC, ETH (ERC20), USDT (ERC20 and TRC20), and LTC
  • Cash App

We are in the process of setting up Debit/Credit Card Payments and Zelle Payments.

Important Notice: Orders paid via P2P Instant Money Transfers must be successfully confirmed and approved before we begin processing your order. During regular business hours (Monday to Friday from 8am to 6pm), we aim to process Instant Money Transfer approvals within 1-hour. Orders paid via P2P Instant Money Transfer method outside of regular business hours will be processed the following business day.

In order to access this website and place an online order, you must be at least 21 years or older. By accessing this website and confirming that you are 21 years or older on the Age Verification Popup Prompt shown on our website, you are confirming in writing that you are over the age of 21 and are of legal age to access this website and purchase/use the products sold on this website.

You can easily review all order history for your Ganja.Deals Account within the Orders section of your Account Dashboard.

If you previously submitted a data deletion request or manually deleted your data, it will no longer be available to access in your Account Dashboard and our team will be unable to retrieve this data.

The following section provides general information regarding Order Processing and Shipping procedures:

Order Processing and Fulfillment

Orders placed during the business week (Monday to Friday) before 2:30pm PST will be processed for shipment the same day or, due to unforeseen circumstances, by the following business day. Orders placed after 2:30pm PST, or between Saturday and Sunday, will be processed within the next 1-2 business days.

Once your order has successfully been processed and handed off to the shipping carrier, you will receive an email confirmation with the shipping carrier delivering your order and your tracking number.

Shipping and Estimated Delivery Times

We work with a network of multiple shipping carriers to deliver our shipments, including USPS, UPS, and Fedex.

We offer Standard and Expedited shipping methods for most shipping addresses.

Depending on your shipping address, Standard Shipping can take between 2 to 7 business days to arrive, while Expedited Shipping can take between 2 to 4 business days to arrive.

Please note that, once your order has been handed off to the shipping carrier, we no longer have any control of your shipment and cannot be held responsible for any delays or issues due to unforeseen circumstances during the shipping process.

For this reason, we strongly advise purchasing shipping protection via Route at checkout on every order.

Throughout the fulfillment and shipping process, you will receive emails from us notifying you of updates regarding your shipment.

In addition, you can easily check the status of your order by submitting your tracking number or order number at the form on our Order Tracking page.

Unfortunately, orders can be lost, stolen, or damaged throughout the shipping process. While we understand these events can be frustrating, these situations are completely outside of our control and we cannot offer any assistance in these situations nor will we be held responsible for these situations.

In order to ensure you are fully protected, we strongly advise purchasing Route Shipping Protection at checkout. The Protection Fee is very minimal and ensures your order is 100% protected from loss, theft, and damage.

Lost, damaged, or stolen shipments protected with Route are 100% protected and can be replaced or refunded at no cost to you.

If you entered an incorrect address at checkout, we may be able to update your order before it has been fulfilled; however, once the order has been processed and handed off to the shipping carrier, we will be unable to assist you.

To ensure orders arrive as quickly as possible, orders are generally processed and fulfilled once they are placed.

In the event that you have entered an incorrect address during checkout, you are strongly advised to contact us as soon as possible. However, please be aware that regardless of how soon you contact us, we may be unable to correct your address before the order has been shipped.

At Ganja.Deals, we understand how important it is for your orders to arrive safely and on time. That’s why we offer Route Shipping Protection—a seamless solution to ensure your purchases are protected from loss, theft, or damage during transit. With Route, you can shop with confidence knowing that your order is covered from the moment it leaves our warehouse to the moment it reaches your doorstep.

Why Protect Your Orders with Route?

  1. Peace of Mind: Enjoy stress-free shopping knowing that your order is protected against any mishaps during shipping.
  2. Easy Claims Process: In the unlikely event that something goes wrong, Route offers a hassle-free claims process, ensuring you get a replacement or refund quickly.
  3. Real-Time Tracking: Keep an eye on your package every step of the way with Route’s real-time tracking feature.
  4. Quick Resolutions: Get swift resolutions for any shipping issues, minimizing disruptions and ensuring you receive your products promptly.
  5. Affordable Protection: For a small fee, add an extra layer of security to your order, making it a smart and affordable choice for any purchase.

Choose Route Shipping Protection at checkout and safeguard your orders for a worry-free shopping experience at Ganja.Deals.

We do not require Route Shipping Protection when placing an order; however, we strongly recommend protecting all orders with Route in order to avoid any loss due to damaged, loss, or stolen shipments.

At Ganja.Deals, we understand the importance of maintaining discretion and protecting our customers privacy. We ship all orders using discreet packaging and shipping methods to ensure your orders arrive at your door quickly and safely.

While we follow best practices and maintain the utmost discretion when shipping online orders, as with shipping any other types of products, there is always a possibility of orders getting lost, damaged, or stolen during the shipping process.

In order to ensure your shipments are 100% protected, we strongly recommend protecting all your Ganja.Deals online purchases with Route Shipping Protection.

In order to maintain the security, integrity, and privacy of this website, our customers, and our stakeholders, we follow industry-best security practices and and privacy protection procedures including:

  • 100% Secure SSL-Encryption for this website any application or website integrated with this website
  • Robust daily monitoring for viruses, malicious code, data breaches, cyber attacks and other online threats
  • Secure, encrypted payment technologies and methods that never store payment data
  • Robust audits of our entire technology stack at least once per month
  • Data Scrubbing and Pruning procedures every 60 days

We understand the importance of security and privacy, which is why we’ve gone to great lengths to ensure our customers, our business, and our stakeholders are fully protected.

GanjaBucks can be redeemed for discounts on future orders and select products and exclusive offers when available.

Every 100 GanjaBucks can be redeemed for $1 off at checkout and the more you collect at a time, the better redemption your redemption rates and the more rewards you’ll unlock.

To redeem your GanjaBucks for discounts off your next order, simply go to the GanjaBucks section of your account dashboard and enter how many GanjaBucks you’d like to redeem. You will then receive a discount code which can be applied at checkout.

You may also redeem you points right at checkout when you are logged in using the GanjaBucks Redemption Form that is shown during checkout.

Product FAQs

Is it safe to use the product sold on Ganja.Deals?

Every product sold on Ganja.Deals is all-natural and crafted to meet the highest-quality standards; however, like many other psychoactive products, even some non-psychoactive products, there are always certain risks involved, especially when trying any active ingredient for the first time.

While we stand behind the quality and effectiveness of every product we sell, we would never blatantly state that these products, or even other products you can find on the shelf at your local grocery store, are 100% safe to use.

The products sold on this website may induce psychoactive, mind-altering effects, and for that reason, you are strongly advised to use these products with caution and to consult your doctor before trying these products for the first time.

If you are generally sensitive to active ingredients, supplements, or caffeine, are currently taking prescription or non prescription medication, suffer from any type of health or medical conditions, or are simply unsure, we recommend that you do not purchase or try these products.

If you decide to purchase a product from this website, you are doing so at your own risk and we will not be held responsible for any positive or negative outcome that may occur.

When using any product sold on this website, we always recommend to start with a very minimal dose in order to determine how your body reacts to the active ingredients in the product, then gradually increase your dosage based on your judgement.

Never operate any heavy machinery, operate a vehicle or engage in any activities that could be considered risky, harmful, stressful, or that otherwise require complete control of your mental and physical capabilities, while using these products.

We fully stand behind every brand and product that is available on Ganja.Deals. We follow a rigorous quality assurance procedure to ensure our customers enjoy a high-quality satisfying experience. To answer this question, every product available on Ganja.Deals is high-quality and trustworthy. Which of these products are the right options for you? Now that’s a different discussion that is best answered through exploration and understanding of your preferences.

As part of the rigorous 5-Point Quality Criteria Standard we maintain, we require every product available on Ganja.Deals to be lab-tested for potency and purity at least once per year by a complaint, third-party testing facility.

Lab Reports for every product available on Ganja.Deals can be found on our Lab Reports page. In addition, individual Certificate of Analysis (COA)  for all products can be found under the “Lab Reports” tab of each product page.

The needs and preferences of each individual are unique. Because of this, there isn’t a one-size-fits-all answer to this question. For one person, flower might be the perfect option, but for another, it’s the exact opposite and instead edibles are the best choice. Ultimately, it comes down to the individual.

The best way to figure out which product format is right for you is to understand your needs and preferences, then do some research to identify which product formats you’re naturally drawn to.

Once you’ve dialed in on a format, experimenting with micro-doses could be a helpful way to help provide a clear path forward.

Take the next step in your journey by visiting the Ganja.Deals Learning Center, where you can begin your research by exploring a library of helpful content and resources.

If you have any questions, feel free to connect with us on social media, and we’d love to help out as best we can. Visit the link below to get connected: Connect with Us

Company FAQs

Is Ganja.Deals trustworthy and legitimate?

Established in 2020, Ganja.Deals is a leading destination to buy hemp and cannabis essentials online. While we strive to practice anonymity and discretion to protect the integrity of our customers and the business, we’ve gone to great lengths to ensure Ganja.Deals offers cannabis and hemp users an online shopping experience that is convenient, rewarding, helpful, and safe.

At Ganja.Deals, we strive to provide maximum value to our community and enable our customers to shop with complete confidence so that we can establish long-term, rewarding relationships, built on trust and mutual goodwill.

At the end of the day, our goal is to empower people to harness the natural relief of hemp and cannabis and to foster a platform that empowers people to feel well, live well, and be happy, every single day.

Wanna get to know us a bit more? Check out our About Us page: https://ganja.deals/about-us

At Ganja.Deals, customer experience is everything, which is why we strive to make it easy as possible to get in touch with our support team. Whether you need help with your order or you have a question about one of our products, we’re here to help.

Get in touch with our support team by visiting our Contact Us page or feel free to Message Us on any of our social media platforms and we’ll reach back to you as soon as possible to assist you as best we can!

At Ganja.Deals, customer reviews are one of the highlights of what we do because not only does it show us where we’re doing well and where we can improve, they confirm we’re making an impact on people’s lives. That’s what we’re here for.

We can keep telling you all about us, but we’d much rather have you hear it from our customers. Check out our latest reviews from our amazing customers on our Reviews Page at the link below and discover a community you should be a part of!

Verified Customer Reviews

Ganja.Deals is the #1 Plug for the Best Deals on Cannabis and Hemp online. Featuring a wide selection of high-quality, trusted products from edibles and flower to concentrates and vapes, there’s something for every cannabis and hemp user at Ganja.Deals.

While we pride ourselves on our wide selection of products, we strive to offer a experience that sets the standard for buying cannabis and hemp online by offering exclusive perks and incentives like Our GanjaBucks Rewards Program, the GanjaDeals Learning Center that’s packed with helpful resources and guides, insane deals of up to 50% off,  world class customer support and so much more!

With so many different places to buy cannabis online, we understand that we need to offer more than just great prices on amazing products, which is why we’ve gone to great lengths to offer one of the best online cannabis shopping experiences online!

Explore our wide selection of top quality products and discover the Ganja Deals Difference today!

The deals and prices we offer on the products and premium brands on Ganja.Deals are so low, it’s almost hard to believe, but rest assured, these prices are the real deal and so are the products!

As long term business operators in this industry, we’ve established operations that extend beyond an online store, which is how we’re able to offer such great prices on the products available at Ganja.Deals. As the online retail arm of our business, Ganja.Deals has a powerful advantage that’s simply not possible for most other online stores, and we leverage this advantage to offer ridiculously affordable prices on the premium products you know and love!

Take advantage of our exclusive offers and save big on top-quality THCA products and more: Shop Now

While we run an online business, we’re normal people just like you and we love getting discounts, so we gladly offer a range of discount programs to help make it as easy as possible to join the Ganja.Deals family!

Explore our generous discount programs below:

  • New Customer Discount: Save 10% Off Your 1st Order – Register your account and complete your profile to receive your discount
  • Military Discount: Save 15% Off Every Order – Register an Account and Complete the Military Verification Form to activate your discounted rates
  • Referral Discount: Refer a Friend and Get $25 for ever new friend you refer

Yes! Ganja.Deals offers a robust and attractive affiliate program that structured to support long term growth for our affiliate partners with generous commissions, dedicated media assets and resources, powerful tools, and so much more!

Learn about the GanjaDeals Affiliate Program and apply to partner with us today: https://affiliates.ganja.deals